Your PIN

Published Date 8th January 2009

Next Steps:

Or call us on: (028) 9024 6104
& 0800 389 6218

Don't know your PIN?

If you don't know the PIN for your Allied Irish Bank (GB) credit or debit card, contact the relevant PIN Helpline and we'll send you a reminder. If you're worried about remembering your PIN try using some of the tips below.

Credit card PIN Helpline - (028) 9024 6104
Debit card PIN Helpline - 0800 389 6218

Important tips for remembering your PIN

If you find your PIN hard to remember, you can change it at most UK cash machines - just select the 'PIN Services' option.
If you change your PIN, don't use numbers easily associated with you.
Avoid selecting obvious numbers or sequences that may be possible for someone else to guess. For example never use your year of birth, four identical numbers, or simple sequences like 1,2,3,4.
Random combinations of numbers are best and hardest for a criminal to guess.

Keep your PIN a secret

Never write down or record your PIN or other security information.
Keep your PIN and other security information secret. Do not disclose your PIN to anyone.
Never give your PIN out over the Internet or phone.

Frequently Asked Questions

What does it mean if my PIN is locked?

When making a purchase you have three consecutive attempts to key in your PIN. To protect your card against card fraud, after three incorrect attempts, your PIN will be locked and you will not be able to use your card until the PIN is unlocked.

What do I do if my PIN is locked?

Just call the PIN Helpline on (028) 9024 6104 and we will send you a reminder of your PIN. When you receive your PIN reminder you will need to go to a UK cash machine and unlock it. Simply insert your card, enter your PIN, select the 'PIN Services' option followed by the 'PIN Unlock' option - your card will now be ready to use again.
(Please note that even if you subsequently remember your credit card PIN, you will still need to call the Chip and PIN Helpline to unlock it.)

Forgotten your PIN?

If you have forgotten your PIN, contact us at the relevant helpline number and we will send it to you in the post.

Can I use my Chip and PIN card abroad?

UK Chip and PIN cardholders travelling abroad should increasingly expect to use their PIN wherever they pay.

Legal Notice

The information above is for guidance purposes only and does not constitute tax, legal, investment or any other advice.

Allied Irish Bank (GB) is a trademark used under licence by AIB Group (UK) p.l.c. (a wholly owned subsidiary of Allied Irish Banks, p.l.c.) incorporated in Northern Ireland. Registered Office, 4 Queens Square, Belfast, BT1 3DJ. Registered Number, NI 18800. Authorised and regulated by the Financial Services Authority. Allied Irish Bank (GB) is a member of the Financial Services Compensation Scheme, established under the Financial Services and Markets Act 2000.

Allied Irish Bank (GB) subscribes to the Lending Code and is covered by the Financial Ombudsman Service. Details of the Lending Code are available on request from any Allied Irish Bank (GB) branch or from the Lending Standards Board.

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