Customer service

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Customer Service - How does our service measure up?

We pride ourselves on our customer service and your opinions count.

If you have been especially impressed with the efforts made by any of our staff, please tell us about it. With your input we can continue to improve the service we provide to all of our customers.

Making a complaint

If at any time you are unhappy with our service please let a member of staff in your branch (or service outlet) know, giving them the opportunity to put things right as quickly as possible. If you wish to complain you may do so in person, by telephone, in writing and by email. Please be assured that all complaints received will be referred to a member of management.

When registering the complaint with your branch, we ask that you supply as much information as possible to help our staff resolve your complaint quickly. We ask that you provide the following information:

your name, address, sort code and account number.
a summary of your complaint.
if feasible, any relevant documentation.

Where possible we will try to resolve your complaint by the close of business the next working day. If we cannot resolve your complaint within this time, you can expect to receive an acknowledgement letter within five business days.

Resolving your complaint is important to us. If your complaint remains unresolved for a period of four weeks, we will send you a letter informing you of how far we are in the investigation of your complaint and when we expect to issue a final response.

In the unlikely event that the matter remains unresolved for a period of eight weeks, we will write to you prior to the end of this timescale explaining the reason why we have not been able to issue a final response. We will also advise you of what further action you may take in the event that you are not satisfied with the progress of your complaint.

In the event that your complaint cannot be resolved to your satisfaction you may have the right to refer the matter to the Financial Ombudsman Service. You will need to contact them within six months from the date of the Bank's final response letter regarding your complaint.

Allied Irish Bank (GB) subscribes to the Lending Code. Details of the Lending Code are available from any branch or from the Lending Standards Board.

Allied Irish Bank (GB) is a trademark used under licence by AIB Group (UK) p.l.c. (a wholly owned subsidiary of Allied Irish Banks, p.l.c.) incorporated in Northern Ireland. Registered Office, 4 Queens Square, Belfast, BT1 3DJ. Registered Number, NI 18800. Authorised and regulated by the Financial Services Authority. Allied Irish Bank (GB) is a member of the Financial Services Compensation Scheme, established under the Financial Services and Markets Act 2000.

Allied Irish Bank (GB) subscribes to the Lending Code and is covered by the Financial Ombudsman Service. Details of the Lending Code are available on request from any Allied Irish Bank (GB) branch or from the Lending Standards Board.

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The information regarding the products and services contained on the following pages is intended only for the residents of Great Britain. If you are not a resident of Great Britain it may be unlawful for you to receive this information.