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Online Banking

FAQs

Regular Payments

Online Banking offers you the ability to set up, amend and cancel regular payments online. Whether it is a regular payment for saving or paying your monthly rent, you can now update them from the comfort of your own home.

Questions

Answers

What is a regular payment?

A regular payment is an instruction given to your bank to debit your account and credit your chosen account for a fixed amount on a set frequency (weekly, monthly etc.).

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What are the fees associated with regular payments?

Regular payment set-up, amend and cancel functions on Online Banking are available free of charge.

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What is displayed when I select the 'regular payments' option?

You will be presented with a list of all your active regular payments, this will show the amount of the regular payment, the frequency, the date of the next payment and options to amend, cancel of view the history of the regular payment.

You can also set up a new regular payment by selecting the 'Set up a new regular payment' button.

If you have inactive regular payments, i.e. either cancelled or expired regular payments, you can view them here by selecting the 'inactive regular payments' button.

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What does each status of a regular payment mean?

  • "Active" indicates the regular payment is active/valid for the account and will be debited on the next defined payment date.
  • "Cancelled" indicates the regular payment has been cancelled by the customer, or at the customer's request.
  • "Expired" indicates the regular payment has matured or reached the final payment date.

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How do I set up a regular payment using Online Banking?

  1. Select 'Transfers & Payments' on the left-hand side menu.
  2. Select 'Regular Payments' from the options across the top of the page.
  3. Select 'Set up a new regular payment'.
  4. You will need a code card to complete this set up
  5. Complete all the mandatory fields (marked by an *) correctly, and select the 'next' button.
  6. You will receive a page detailing who the beneficiary is, you will need to check that these details are correct and then complete the mandatory payment details and select the 'next' button
  7. You will receive a page with all the details of the regular payment. Once you are happy that the details you have entered are correct, you will be required to enter the requested code from your code card and select confirm. 
  8. You will then be returned to the confirmation page with the message  'Your regular payment has been set up successfully'.

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How do I amend a regular payment using Online Banking?

  1. Select 'Transfers & Payments' on the left-hand side menu.
  2. Select 'Regular Payments'from the options across the top of the page.
  3. All your active regular payments will be displayed.
  4. Select the 'amend' button beside the regular payment you would like to change. 
  5. Details of the regular payment will be displayed, you are only able to amend the following fields:

    - Message to appear on your statement

    - Message to appear on receivers statement

    - Next Payment Amount

    Please note, if you wish to amend any other field within the regular payment, you will have to cancel the regular payment and set up a new regular payment with the new details.
  6. Once you have made your changes, select the "next" button. The confirmation screen is displayed.
  7. Enter the requested digit from your PAC to accept these changes.
  8. You will then be returned to the confirmation page with the following message 'Your regular payment has been amended successfully'.

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How do I cancel a regular payment using Online Banking?

  1. Select 'Transfers & Payments' on the left hand side of the screen.
  2. Select 'Regular Payments' from the options across the top of the page.
  3. Select the 'cancel' button beside the regular payment you wish to cancel..
  4. Detail of the regular payment you wish to cancel will be displayed, enter the requested digit from your PAC to confirm the cancelation
  5. You will then be returned to the confirmation screen with the message 'Your request to cancel a regular payment has been accepted'

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How do I view all the details of an active regular payment on an account?

  1. Select 'Transfers & Payments' on the left hand side menu.
  2. Select 'Regular Payments' from the options across the top of the page.
  3. A list of all your active regular payments will be displayed. You can select the 'more info' button and details of that regular payment will be presented to you.

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What details does my regular payment history log display?

The regular payment history log records the changes that have been made to the selected regular payment. For each change made, it stores the date and time, the action completed, the details amended and the channel used to complete the change. All regular payment instructions inputted by you on Online Banking will list Internet as the channel.

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How long does it take to set up/amend/cancel a regular payment?


Set up
A regular payment can be set-up for the next banking day if processed before 20.00 local time on a banking day. Should the date you select be a weekend or bank holiday, your account will be debited on the next business day.

Example 1: If you set up a regular payment before 20.00 on a Friday, the earliest this first payment can be processed is the following Monday, if it is not a bank holiday.

Example 2: If you set up a regular payment after 20.00 on a Friday, the earliest this first payment can be processed is the following Tuesday, if Monday is not a bank holiday.

Amend/Cancel
Regular payment amendments and cancellations can take up to a maximum of 3 banking days to be processed.

Example 1: If you amend/cancel a regular payment on a Wednesday before 20.00, whereby the next payment date is Thursday or a later date, this change will take effect immediately.

Example 2: If you amend/cancel a regular payment on a Saturday, whereby the next payment date is Monday, this change will not take effect for Monday, but will be effective for the following payment date.

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Why am I unable to amend or cancel a regular payment through to my credit card account?

Direct debit is the payment mechanism used to make regular credit card payments. Please contact Card Services on 028 9023 6644 if you wish to set up a direct debit on your credit card account.

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Is there a daily regular payment set-up/amend limit?

The maximum amount for a regular payment that may be set-up/amended on your Online Banking is limited on aggregate to £2,000 in any banking day.

Example: You can set-up a regular payment for £1,000 and amend a regular payment for £1,000 on a single banking day.

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What is the purpose of the "Number of payments" field in the set-up screen?

This field is used in calculating the final payment date of a regular payment.

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What will happen if I have insufficient funds in my account to pay my regular payment?

On the second consecutive failure of your regular payment for insufficient funds, you will receive a letter advising you. If the regular payment fails for a third consecutive time due to insufficient funds, the regular payment will be cancelled without further notice.

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Useful Contacts

For any queries relating to regular payments on Online Banking please contact our customer service adviser team on 028 9034 6060.

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